Shipping policy

Order Processing TimeAll orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays).
Orders placed after 2:00 PM GMT will be processed on the next working day.During peak periods (sales, holidays, or promotions), processing times may be slightly extended. Customers will be notified in such cases.

Delivery Times (UK)

Estimated delivery times after dispatch:

  • Standard UK Delivery: 2–5 business days
  • Express UK Delivery (if available): 1–2 business days

Delivery times are estimates only and may vary depending on Royal Mail, courier delays, weather conditions, or peak shipping periods.

Shipping Rates

We offer the following shipping options:

  • Standard Shipping: £[X.XX]
  • Express Shipping: £[X.XX]
  • Free Shipping: Available on orders over £[X threshold]

Shipping costs are calculated at checkout based on order value, weight, and delivery location where applicable.

International Shipping

We currently ship to selected international destinations.Estimated delivery times:

  • Europe: 5–10 business days
  • Rest of World: 7–15 business days

Please note:

  • International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
  • Delivery times may vary due to customs clearance processes.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).You can use this tracking number to follow your delivery directly via the courier’s website.

Delayed or Lost Orders

If your order has not arrived within the estimated timeframe, please allow an additional 2–3 business days for potential courier delays.If your order is still missing after this period, contact us at:
📧 [your support email] We will investigate the issue with the courier and assist you in resolving it.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.If you notice an error, contact us immediately at [your support email]. We can only make changes if the order has not yet been dispatched.

Delivery Issues & Damaged Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.We will arrange a replacement or refund where applicable.

Changes & Cancellations

Orders can only be changed or cancelled within 12 hours of purchase, provided they have not already been processed or dispatched.

Contact Us

For any shipping-related questions, contact us here.
📍East Anglia Trade Supplies , Unit 51 , Sandy Lane, , Martlesham, Woodbridge IP12 4SD, United Kingdom